MTF
Support
Real-time live chat support system for IELTS learners on mocktestforielts.com. A lightweight JS widget connects visitors instantly to agents — who reply from a React Native mobile app with push notifications, unified inbox, and live availability control.
Client
Plexora Lab
Services
React Native / Real-time SaaS
Industries
EdTech / SaaS
Date
2026
The Challenge
Support teams managing live chat from a desktop dashboard miss messages the moment they step away. Learners on mocktestforielts.com needed instant answers — but had no real-time channel to reach a human agent.
Agents were tied to desktop tools, missing conversations during off-hours and peak traffic. Visitors had only email forms with delayed replies. Without a mobile-native solution wired to push notifications, support quality degraded directly when it was needed most — causing friction that hurt retention and trust.
The Solution
We built MTF Support — a real-time chat system with a lightweight JavaScript widget that embeds on any page with a single script tag. Visitors open it and start chatting instantly, no account required. Agents receive push notifications via Firebase FCM and reply from a polished React Native mobile app on Android and iOS.
The mobile app features a unified inbox with All / Open / Active / Closed filters, WebSocket-powered instant messaging with no polling delays, a live dashboard showing 14 open conversations and 3 active right now, team management with per-agent availability control, and a Live / Offline toggle. Built on Node.js, Express, Socket.io, PostgreSQL, and Prisma ORM — with BullMQ + Redis for offline message queuing and push notification jobs.
Live
Results
"Having everything on mobile changed how we support learners. Push notifications mean no conversation gets missed — even when agents are away from their desks. The unified inbox and availability toggle gave us full control from day one."
Plexora Lab Team
MTF Support · Live June 2026 · mocktestforielts.com
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